VSOL is a digital enabler with a mission to help public and private organizations evolve their businesses through data and technology. We provide an end-to-end service from consulting to execution, that drives the growth and innovation of our clients. As VSOL is in a phase of rapid expansion, we offer a dynamic, creative environment that accelerates your personal and professional development. We are looking for talented individuals eager to develop in international markets while contributing to the company’s future in a constructive and supportive manner.

Responsibilities

The Manager – Technical Operations is a critical leadership role responsible for ensuring the stability, reliability, and performance of the organization’s technical infrastructure and systems. This position is accountable for Technical Support in delivering 24/7 operational support, managing system and network operations, implementing monitoring solutions, and maintaining centralized tools and services. The role requires a unique blend of deep technical expertise in Linux/Unix/Windows systems, networking, monitoring platforms, and proven people’s management capabilities:

• Act as technical sponsor and signatory for systems onboarded into managed services, reviewing and approving solution architectures with focus on operability, supportability, reliability, resilience, and scalability.
• Lead Production Readiness Reviews (PRR) prior to go-live, define and validate SLIs, SLOs, and SLAs, and ensure architectural decisions align with contractual and operational. commitments.
• Act as L3/L4 technical escalation owner for major or complex production incidents, lead technical triage, root cause analysis (RCA), and post-incident reviews.
• Define and maintain technical and operational standards for managed services, ensuring monitoring, alerting, logging, and tracing meet service requirements.
• Review and approve operational runbooks, escalation paths, and recovery procedures, and assess technical impact of changes on production stability and SLA/SLOs
• Provide architectural guidance on observability design (metrics, logs, traces) and guide teams on effective troubleshooting patterns for distributed systems
• Coordinate across engineering, DevOps, SRE, infrastructure teams, and external vendors during incident response and drive corrective and preventive actions.

Requirements

• Bachelor’s degree in Computer Science, IT, Engineering, or related field (or equivalent experience)
• 10+ years in technical operations or systems administration
• 3-5 years managing technical teams in 24/7 production environments
• Strong experience in Linux/Unix/Windows system administration and troubleshooting
• Strong experience in networking knowledge (TCP/IP, firewalls, routing, load balancing)
• Expert in monitoring tools (Grafana, Prometheus, Nagios, Datadog)
• Scripting experience (Bash, Python) and automation tools (Ansible, Terraform)
• Knowledge of cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes)
• Experience with ITIL framework and operational tools (Jira, ServiceNow, GitLab).

Preferred Qualifications

• ITIL Foundation Certification or higher (ITIL 4 preferred)
• Cloud certifications (AWS Solutions Architect, Azure Administrator, GCP Professional)
• Linux certifications (RHCE, LPIC-2, or equivalent)
• Experience in fintech, e-commerce, or high-transaction volume environments
• Knowledge of security standards and compliance frameworks (ISO 27001, SOC 2, PCI-DSS)
• Experience with infrastructure as code and GitOps practices
• Familiarity with APM tools (New Relic, AppDynamics, Dynatrace)

Why you’ll love working here

• Working in start-up environment, English-speaking, with opportunity to be part of innovation team and global projects.
• Onsite opportunities in UAE (United Arab Emirates) and KSA (Kingdom of Saudi Arabia).
• 13th-month salary, performance bonus
• Premium Health insurance for employees and family members (depending on level), Annual Health Check, Government Insurance in probation
• 14++ days of Annual leave and 5 days of Outing leave
• Lunch allowance and free parking
• Taxi & phone allowance (depending on level)